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1.	Social Media Survival Guide: Open to Criticism Issue: November/December 2011 Author(s): Jennifer Keirn All the social media comments won't be positive, but before simply hitting the delete button, consider these four helpful ways to deal with negative feedback.

Social Media Survival Guide: Mike McKenna Plumbing
Issue: November/December 2011
Author(s): Jennifer Keirn
Using the simple Twitter handle @itstheplumber, Tim McKenna has built a following by providing advice and building relationships that have translated into new customers for his plumbing business.

3.	Social Media Survival Guide: Ones To Watch Issue: November/December 2011 Author(s): Jennifer Keirn Pyramid Air, Davey Tree and Positively Cleveland have YouTube feeds to channel.

4.	Social Media Survival Guide: Mongoose Metrics Issue: November/December 2011 Author(s): Jennifer Keirn Mongoose Metrics' focus on social media brings a bucket of new measurement strategies to its service offerings.

5.	Social Media Surival Guide: Tool Boxes Issue: November/December 2011 Author(s): Jennifer Keirn Toggling between social media sites? Searching for mentions of your company? Thankfully, there are tech tools to make managing social media platform easier. Here are our experts’ top picks.

6.	Social Media Survival Guide: Rules of Engagement Issue: November/December 2011 Author(s): Jennifer Keirn Start with a goal for you social media campaign: better engagement with your audience. Here are four tips.

Social Media Survival Guide: Chris Hodgson
Issue: November/December 2011
Author(s): Jennifer Keirn
Chef Chris Hodgson was a social media novice when he used Facebook and Twitter to promote his fledgling Dim & Den Sum food truck. Now the Great Food Truck Race star has a second truck and big plans for the future. Hodge Podge Truck, @hodgepodgetruck

8.	Social Media Survival Guide: Best Face Forward Issue: November/December 2011 Author(s): Jennifer Keirn Four Facebook pages we ‘like.’

9.	Social Media Survival Guide: Follow the Leaders Issue: November/December 2011 Author(s): Jennifer Keirn Experts pick their favorite Twitter feeds for keeping up on social media trends and strategies.

10.	Social Media Survival Guide: Socially Unacceptable Issue: November/December 2011 Author(s): Jennifer Keirn Make these faux pas , and social media might not be right for you.

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